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Station won't turn on

Nunzio D
in XRS4900

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WKYC out of Cleveland, Ohio is not coming on I keep on getting this message this is happing on the Buzz app when I go to tivimate  app it works, I have 2 different IPTV providers when I switch to the other provider it won't work on buzz app but works on tivimate can buzz app be corrupt. I put in a ticket with the IPTV providers and they cannot find the problem.
(STEAM IS NOT UNAVAILABLE PLEASE TRY AGAIN LATER) Now I know it works because other friends that have different services it is working on theirs. 

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    switch video player , menu, settings, configuration, live tv (switch to backup if its on primary)

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