May 23, 20233 yr This issue has happened twice so far (within days). I’m looking for any suggestions that I haven’t already tried I was streaming on the device when it rebooted out of nowhere. It seems to boot up fine but now does not respond to the remote unless its factory rested. Attaching a USB mouse gets me so far since it doesn’t seem to be able to really click on any of the apps. I can get the most over to the app but it doesn’t open when I double click it. The mouse does get me far enough to attempt to re-pair the remote but that did not help. I’m wondering if there is anything else I can try before factory resting it again for a 3rd time.
May 23, 20233 yr Author I factory reset though the software. I did look for an external reset button but I really didn’t look that hard since I was able to do it though the software.
May 23, 20233 yr Author The light in the front is a solid red if that helps. Never mind that red light was me not having the HDMI plugged in from shuffling things around. Edited May 23, 20233 yr by Lovell McIlwain
May 23, 20233 yr Author Ok so this is crazy. Having unplugged my hdmi and plugging it back in it appears my remote is working again. I honestly dont understand why that would be a factor at all.
May 23, 20233 yr Here is the guide to do a hard reset The button can be a little tricky to find sometimes Its near the top of av hole and you can feel it Edited May 23, 20233 yr by nbs.
May 23, 20233 yr 1 minute ago, Lovell McIlwain said: Ok so this is crazy. Having unplugged my hdmi and plugging it back in it appears my remote is working again. I honestly dont understand why that would be a factor at all. Could be a bad hdmi
May 23, 20233 yr Author Thank you for telling me where the hard reset is in the event that I need it. I have plenty of HDMI cables so I will definitely replace it and see if it helps. Really appreciate it!
June 25, 20233 yr Hi Lovell i have the same problem on my U5 any luck for that problem? if yes what was the cause?
June 25, 20233 yr 9 minutes ago, G2P said: Hi Lovell i have the same problem on my U5 any luck for that problem? if yes what was the cause? have you read and try what Lovell did?
June 26, 20233 yr Ryu not clear on Lovell's last quote ( is about Hard reset and replacing HDMI... but not sure what exactley done and what's out come)
June 26, 20233 yr so Lovell removed hdmi cable and put it back, and it resolved the issue. Lovell said they have extra hdmi cables so if Lovell thinks thats the issue then Lovell will replace hdmi cable before reset box.
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