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Cannot connect to server:

Rover1
in X5 AI / AX-C

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I just purchased and set up a new X5.

I have 2 servers loaded.

I use the MAC address format. 

One of the servers loaded and worked with absolutely no problem at all. 

However the second server "Crystal" will not connect.

The message that I get is Cannot Load Portal: Cannot connect to server due to a connection error. 

I used to get this message with my  XRS4500  with the same server every time there was an update for the Buzz. 

I had to contact the server people to refresh the line or whatever they did. even with that it would not work sometimes.

I have spent the afternoon dealing with the server support staff. Nothing they have tried has solved the issue. 

Any suggestions other than find another server.

 

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